Branch Office Customer Service Representative - Compensation: 9.50 p/h in Homewood, Alabama

Handling day-to-day administrative and clerical functions of the local office to ensure and support we are providing world class customer service. General Responsibilities: -STRONG Customer Focus -Managing the daily route sheets to ensure all customer orders are assigned to a technician. -Notate the customer account every time a customer, tech or SUI representative is contacted, attempted to be contacted, or calls the local office for assistance. Detailed account notes support our ability to deliver world class customer service -Informing techs if any changes in route -Keeping office clean, neat and organized -Keeping all reporting up-to-date -Providing completion/status updates to Corporate Call Center throughout the day -Pre/Post Call Customers and assist with scheduling future Customer Work Orders -Monitor route sheets to ensure all technicians are using the IVR system, staying on schedule and in contact with SUI customers. -Notifying customers if a technician is running behind schedule -Responsible for making sure every technician has turned in his payroll on time -Reviews accuracy of payroll reports then scans all payroll/timesheet information to be sent to Corporate -Checks email throughout the day and respond in a timely manner -Keep local office management and corporate call center management informed of any sudden emergencies or issues in the field which could negatively impact the customer, technician or Satellites Unlimited. -Communicates with customers via telephone or supervising personnel in order to address questions, concerns or special requests for service/equipment -At times, may need to assist with warehouse responsibilities as well -Provide overall support for the office and field force in order to meet the needs of the business.
Benefits & Compensation: Offered after 90 days: Health, Dental, Vision, 401K, Life and Disability Insurance. Offered after 180 days: Paid Vacation Time ?Compensation starts at $9-10 per hour depending upon experience.
Technology Level: Experienced in using Microsoft Office Excel and Word. The ideal candidate will have above average computer skills and be proficient in basic computer functions/navigation. This person should also have excellent typing skills, a general knowledge of working with and creating Excel spreadsheets, and the ability to operate a multi-line telephone, fax machines, copiers and laptop computers.
Environment: Inside (climate controlled and sometimes non-climate controlled), desk work and minimal physical lifting.
Physical Requirements: Must be able to work sitting at a desk for extended amounts of time. Also, may be required to work standing for extended periods of time as well. There is minimal physical lifting in this position.
Communication and/or interactions required (other employees or non-employees): This position demands someone with a great deal of patience, customer care and an exceptionally positive attitude; someone who will work in the spirit of harmony with all team members including the local office, call center and Corporate Headquarters. Education / Expertise / Special Skills / Abilities Required: Customer Service skills and the ability to multi-task in a fast-paced environment while demonstrating strong time management skills are a must.
Ideal behavioral characteristics / personality: The ideal candidate must live our SUI Core Values: Integrity, Customer Focus, Cooperativeness, Initiative and Reliability. This person should also be a proactive problem solver with sound judgment; well-organized, conscientious, and able to work a flexible schedule to meet the needs of the business.
Shift: Sunday - Thursday with Friday and Saturday off; however schedule may vary depending on the business needs.
Apply Now: https://recruiting.suidish.com/JobApplicationStep1.aspx?JobId=3